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Delete my HKEP ID

If you register your HKEP account in our "HKEP Membership System"（https://member.hkep.com/web/en/reg/role）, you can apply for account deletion anytime.

Important: it takes 14 working days to approve the deletion of the account. Our customer service will contact you to deal with account deletion related matters once you submit account deletion request successfully. Before that, you can login “HKEP Membership System” anytime to cancels the request.

After the account is successfully logged out

The account and any related learning records cannot be restored once the account has been deleted.

  • 1 I register my HKEP account in "HKEP Membership System"（https://member.hkep.com/web/en/reg/role）
    1. 1 Impact of deleting your account
      1. You will lose your account information and the learning profile.
      2. You will not be able to login to any teaching and learning systems, such as flipped classroom, HKEP iReader,普通話正讀、Assessment Resource Bank、Interactive Classroom、Subject Website....etc.
      3. You will not be able to access any relevant teaching content of this account, such as e-books, online exercises.
    2. 2 View and download your learning profile
      1. Please complete the following before deleting the account:
        1. you can login "HKEP Membership System" （https://member.hkep.com/web/en/login?i=1） and check your profile information in “My Profile” to ensure this HKEP account belong to you.
        2. You can access to any teaching and learning systems, and download any learning records.
    3. 3 Submit your account deletion request

      Submit
  • 2 My HKEP ID is provided by school
    Since HKEP ID is provided by the school, if you need to delete the account, please ask for the help of the school.

    • Please note

  • It takes 14 working days to approve the deletion of the account.
  • Our customer service will contact you to deal with account deletion related matters once you submit account deletion request successful.
  • You can login “HKEP Membership System” anytime to cancels the request.
  • Our customer service will notify your through email once the account is canceled successfully.
  • The account and any related learning records cannot be restored once the account has been deleted.
    • Confirm to submit the request on account deletion?
    Cancel Submit

    Your account deletion request has be received

    Our customer service will contact you to deal with account deletion related matters once you submit account deletion request successfully. Before that, you can login “HKEP Membership System” anytime to cancels the request.

    After the account is successfully logged out

    I understand

    Your account deletion request has be rejected

    Your account is not registered in “HKEP Membership System”

    （https://member.hkep.com/web/en/reg/role）

    for the request of account deletion, please refer to 2.

    Main Page Cancel delete

    Your account deletion request is duplicated

    Your request is currently being processed, please do not duplicate it

    Main Page